FAQs

πŸ™‹ Frequently Asked Questions – Trendvore

πŸ“© How can I contact Trendvore?

You can reach us anytime at trendvore@trendvore.com.
Our support team is always happy to help you with anything you need πŸ’¬βœ¨

🌍 Do you ship worldwide?

Yes, absolutely! We proudly deliver to customers around the globe 🌐✈️

🏒 Where do your orders ship from?

We ship directly from our trusted international partners, mainly based in Asia, including Hong Kong and China 🏭

πŸ”„ Can I change or cancel my order?

If you need to make changes or cancel your order, please contact us within 12 hours of placing it.
⏳ After this window, we start processing your order and can no longer cancel it. However, you can still return it once received for a refund.

πŸ’³ What payment methods do you accept?

We accept all major payment methods including:
VISA, Mastercard, American Express, and PayPal βœ…

πŸ• When will my order be processed?

Orders are processed Monday to Friday (excluding holidays).
πŸ› οΈ Please allow 1–3 business days for processing.
Once shipped, you’ll receive a tracking number to follow your package πŸ“¦

⏱️ How long does shipping take?

Shipping times vary by destination:
πŸ‡ΊπŸ‡Έ USA: 7–15 business days
🌍 Other countries: 10–20 business days
In rare cases (during peak seasons), shipping can take up to 3–4 weeks.

❌ What if I don't receive my order?

If your package hasn’t arrived within 30 days after shipping, you’re eligible for a full refund πŸ’Έ

🧾 Will I have to pay customs or import taxes?

Our prices are tax-free in USD.
Depending on your country, customs duties or import taxes may apply upon delivery.

The prices displayed on our site are tax-free in US Dollars ($), which means you may be required to pay customs duties or local taxes when your package arrives in your country πŸ“¦πŸŒ

πŸ”Ž These charges are determined by your local customs office and are entirely your responsibility. Unfortunately, we cannot control or cover these fees.

We are not responsible for delays caused by customs clearance processes.
For more information, please contact your local customs authorities directly.

πŸ” How can I return an item?

Simply email us at trendvore@trendvore.comΒ with your order number and the reason for your return.
We'll guide you through the process step by step πŸ“¨βœ…

❌ What if I received a defective, incorrect, or damaged item?

We're truly sorry for the inconvenience πŸ˜”
If you receive a wrong, missing, or damaged item, please reach out to us at officialtrendvore@gmail.com.

πŸ‘‰ Don’t forget to include:

  • Your order number

  • Photos clearly showing the issue

  • Any other relevant details

We’ll do our best to fix it fast and fairly πŸ’ͺ

πŸ’Έ When will I receive my refund?

All refunds are issued back to your original payment method πŸ’³
Once your return is received and inspected, it usually takes:

  • 7–10 business days for the refund to appear on your card

  • Your bank or credit card company may take additional time to post it

πŸ“ž If you don’t see your refund after this time, we recommend contacting your bank for more details.